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PERSONS UNDER THE AGE OF 21 ARE PROHIBITED TO PLAY REMOTE TABLE GAMES AND ON CATEGORY A GAMING MACHINES.
PERSONS UNDER THE AGE OF 18 ARE PROHIBITED TO PLAY. WARNING: IRRESPONSIBLE GAMBLING MAY BECOME THE CAUSE OF GAMBLING ADDICTION.

FAQ

Frequently asked questions

  • 1. How to start using Uniclub Casino gambling site?
    • In the browser address bar, enter www.uniclubcasino.com to access UAB UNIGAMES remote gambling site with gaming company services.
    • In order to use all our services provided you must sign up into gaming system as a Uniclub Casino customer.
    • To sign up, enter your nickname and password.
    • Your login information is the data you have entered during registration process. You have to remember this information and in order to ensure security and privacy, do not disclose it to third parties.
    • If you still cannot remember logging data, use fast automatic password reminder.
  • 2. How to create Uniclub Casino player's account?
    • To become a customer of Uniclub Casino and enjoy all the services offered, you will be asked to create player account at Uniclub Casino gambling site.
    • The registration process is quite simple:
      • Click on the REGISTRATION button in the account menu bar;
      • Fill in the special registration form with ACCURATE personal data;
      • Once you have confirmed your registration from your email, our system will redirect you to the window where you will need to choose the most convenient way of identification – Skype or Video Call;
      • You must prepare a personal identity document – a passport or ID card.
    • Using Skype: specify your Skype username and be logged in. Uniclub Casino Customer Service Representative will call you shortly for identification during the video call.
    • Using Video Call: call us by clicking Video Call. You will be connected to a Uniclub Casino Customer Service Representative who will identify you during the video call (Video call only works with Google Chrome and Opera).
    • The registration information you send and the data provided during the identification process will be reviewed and verified by the Uniclub Casino Customer Service Representative as soon as possible.
    • After successful identification, you will have to sign a Remote Gambling Agreement (if you do not see the Agreement, refresh the page on your browser).
    • The confirmation email is sent when the account is confirmed.
    • The account is confirmed if the submitted data is correct, accurate and coincides with the identity document presented during the identification process; Uniclub Casino’s Customer Service Center Representative reserves the right to reject customer account, if data is wrong or incorrect, also if there is an attempt to register more than one time for an account, or on behalf of another person.
    • Only someone aged 18 or over can register on Uniclub Casino gambling portal.
    • If you have any questions or problems emerge during registration process, please kindly contact our customer service department by live chat, telephone +37064961111 or email support@uniclubcasino.com.
    • When all actions have been completed, deposit the desired amount into your wallet balance and start playing!
    • Skype or Video Call Identification is available:

    Monday to Friday from 10.00 am to 10.00 pm, Saturday to Sunday from 10.00 am to 8.00 pm

  • 3. How to deposit player's wallet balance online?
    • Convenient, fast, secure and most popular methods of depositing your wallet are available to you. Please find more information on deposit methods on the Deposits/Withdrawals section.
    • In order to make a deposit to your wallet, you must be a registered user.
    • To do that, simply click on the DEPOSIT button on the account menu bar.
    • There you will be able to choose the method of payment and the amount you want to transfer to your wallet.
    • Minimum deposit 2 euro.
    • Deposit can be made by using only personal financial sources (bank accounts, credit cards or e-wallet), and only to a personal Uniclub Casino wallet. If deposit made by a third party, the money will be returned back to the sender (excluding bank charges). In cases of repetitive deposit by a third party Uniclub Casino reserves the right to close the player's wallet. We also want to draw your attention to the payment via Paysera (EVP International), in this case you have to provide exact information from the Uniclub Casino site. If amount of the deposit or payment purpose during payment has been changed, payment will be automatically cancelled due to data mismatch. In this case the deposit will be approved manually and it takes significantly longer.
  • 4. How to withdraw to my account?
    • You can fully or partly withdraw funds from your wallet balance in a few easy steps: - On the top of page, click on your account ('Your name Account'); - Select 'Withdraw'; - Select withdrawal method (your bank account), enter withdrawal amount and click 'Continue'.
    • Minimum withdrawal amounts: € 10.
    • Please note that according to the law in case of withdrawal of € 1000 or more it is obligatory to notify the public authorities.
    • In case you changed your mind, by selecting 'Pending withdrawals' you have a possibility to cancel your withdrawal request, reserved amount will be returned to your wallet balance. Please note that any accumulated winnings may be withdrawn only if player have deposited Uniclub Casino wallet at least once. Winnings must be withdrawn only to that account from which deposit was made.
    • In case of high number of withdrawal requests, the transfer can take up to 5 working days, since all transfers are made manually.
    • You may also be requested to approve the withdrawal and provide additional documents: photo of personal identity document, residence and deposit approvals. For example, if validity of uploaded identity document has expired, you will need to perform a re-identification to confirm withdrawal. In this case we will contact you by e-mail.
    • Contact to Help Center if you encounter any other problems with the operations.

  • 5. How long does it take to withdraw into my account?
    • Withdrawal request will be carried out within 1 - 5 business days after placing the request.

  • 6. I have deposited my wallet balance from another account, how should I proceed?
    • If the deposit is made from an account different from provided during registration, it will be suspended, since we only accept deposit when the payer and Uniclub Casino customer are the same person.
    • If the data does not match, the amount will be returned into the payer's account.

  • 7. I forgot my login data, how can I proceed?
    • Use 'Lost your password' option or contact Help Center.

  • 8. How to proceed if my personal data has been changed?
    • If you have changed your name, surname or residential address, contact Uniclub Casino customer service department by email support@uniclubcasino.com.
    • Password and phone number can be changed by logging into account and clicking on 'My Account'. Do not forget to save the updated information.

  • 9. How to get bonus?
    • Click DEPOSIT button in the menu bar.
    • Choose a payment method.
    • After entering the amount (not lower than specified in the bonus rules), you will see the box "Bonus Code" in which you must enter the bonus code.
  • 10. How to play Casino games?
    • If you want to play Casino games, you must be a Uniclub Casino's registered user.
    • Login and select a game.
    • You will be able to play only if your Uniclub Casino player's wallet balance will be sufficient.
    • You will find game rules by opening a game.

  • 11. How to deal with technical problems on the gaming portal?
    • If you encounter any technical problem with the gaming portal, please make a screenshot or capture video of a problem and send it to support@uniclubcasino.com.

  • 12. Is my Uniclub Casino account data safe?
    • Uniclub Casino pays particular attention to the protection of customer data, so all the player's account data is truly safe. For more information check "Privacy Policy".